Privacy policy

1. Introduction

Creature Media ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or submitting your details through one of our forms — including our Facebook and Instagram lead ads — you agree to the practices described below.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, and phone number
• Your business name and website
• Information you provide in enquiry, application, or lead forms, including through Meta (Facebook/Instagram) lead ads
• Details of the services you're interested in and your responses to any screening questions
• General website usage data collected through standard analytics and advertising tools (e.g. the Meta Pixel, Google Analytics)

3. How we use your information

We use the information we collect to:

• Respond to your enquiry and assess whether our services are a good fit
• Contact you about bookings, proposals, and ongoing projects
• Send relevant follow-up information if you've expressed interest in our services
• Improve our website, advertising, and services
• Meet our legal and accounting obligations

We do not sell your personal information to third parties.

4. How we share your information

We may share your information with trusted third parties who help us run our business, including:

• Meta (Facebook/Instagram), when you submit a lead form through one of our ads
• Our project and lead management tools (e.g. ClickUp)
• Email and scheduling tools we use to communicate with you

These providers only access the information needed to perform their function and are not permitted to use it for their own purposes.

5. Data retention

We retain your information for as long as needed to respond to your enquiry, deliver our services, and meet our legal and accounting obligations. If you ask us to delete your information and we have no legal reason to keep it, we will do so.

6. Your rights

You can ask us at any time to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Delete your information from our records
• Opt out of future communications from us

7. Cookies and advertising

Our website and ads may use cookies and similar technologies (including the Meta Pixel) to understand how visitors use our site and to measure the performance of our advertising. You can control cookies through your browser settings.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, along with the date it was last updated.

9. Contact

If you have any questions about this policy or how we handle your information, contact us at:
hello@creaturemedia.com.au